Customer Support Associate

Job Description: Customer Support Associate

Position: Customer Support Associate
Department: Customer Experience / Support
Location: On-site
Employment Type: Full-time

About the Role

As a Customer Support Associate, you will be the primary point of contact for our customers, providing timely, empathetic, and effective support. You will help resolve inquiries, troubleshoot issues, and ensure a positive customer experience with our products/services.

Key Responsibilities

• Respond to customer inquiries via email, phone, chat, or social channels in a professional and friendly manner.
• Diagnose and resolve customer issues, escalating complex cases to senior support or technical teams when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Follow internal processes to ensure high-quality and consistent support standards.
• Collaborate with other teams (Product, Sales, Operations) to relay customer feedback and improve the overall experience.
• Assist in creating or maintaining support documentation, FAQs, and knowledge base articles.

Required Qualifications

• Bachelor’s degree in any discipline
• 0–1 years of customer support or service-related experience.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations with patience and professionalism.
• Good problem-solving and multitasking abilities.
• Comfort with using support tools like CRM systems, ticketing software, chat platforms, etc.

Preferred Qualifications

• Experience in a fast-paced, customer-facing role.
• Ability to understand and explain basic technical concepts (if applicable).
• Multilingual skills (optional).

Soft Skills

• Empathy and active listening
• Time management
• Attention to detail
• Positive attitude and team player

What We Offer

• Competitive salary and benefits package
• Training and growth opportunities
• A supportive and collaborative work environment
• Opportunity to be part of a growing and dynamic team

Job Type: Full-time

Pay: ₹15,000.95 - ₹20,000.52 per month

Work Location: In person