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For Employers

Customer Support Associate

RadiantWork Technology Services PVT LTD

2 years

|

0 Lacs

thiruvananthapuram kerala india

Posted:22 hours ago| Platform:

Apply

Skills Required

support chat service empathy tracking documentation communication mobile

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle customer queries through calls, WhatsApp, chat, and other support channels.
Provide timely and accurate responses to customers regarding orders, product inquiries, delivery updates, and service-related concerns.
Communicate with internal teams (operations, delivery, kiosk teams) to ensure quick resolution of customer issues.
Record customer feedback, complaints, and requests in the system and ensure follow-up where required.
Maintain a high level of professionalism and empathy when dealing with customer concerns.
Assist in improving customer experience by identifying recurring issues and suggesting solutions.
Support order tracking, cancellations, and modifications following company policies.
Maintain proper documentation of support interactions.

Required Qualifications & Skills

Freshers or candidates with 0–2 years experience in customer service can apply.
Excellent communication skills in Malayalam and basic English.
Good listening skills, patience, and a problem-solving attitude.
Ability to multitask and work in a fast-paced environment.
Basic computer and mobile app handling skills.
Strong customer-focused approach and willingness to help people.

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RadiantWork Technology Services PVT LTD

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