Customer Support Associate

We are looking for a proactive and motivated Customer Support Associate to onboard sellers to our e-commerce platform. The role includes identifying potential sellers, connecting with them, explaining the platform benefits, and supporting them throughout the onboarding process.

Key Responsibilities:

• Identify and research potential sellers through social media, Google searches, and online directories.
• Contact sellers via phone or WhatsApp and clearly explain platform benefits.
• Collect basic seller details, confirm their interest, and maintain regular follow-ups.
• Guide sellers through the registration process, KYC submission (PAN, GST, bank details), and account setup.
• Assist sellers with basic product listing and ensure they complete the onboarding process.
• Maintain daily trackers for leads, follow-ups, and onboarding progress.
• Coordinate with internal teams to ensure smooth seller activation and provide necessary support.
• Ensure a consistent onboarding pipeline and build strong relationships with sellers.

Requirements:

• Bachelor’s degree in any field
• Hindi fluency is mandatory.
• Basic to intermediate English skills.
• Good communication and convincing skills
• Basic online research ability (Google, social media)
• Basic knowledge of Excel or Google Sheets

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹18,000.00 per month

Education:

• Bachelor's (Required)

Language:

• Hindi (Required)
• English (Required)

Location:

• Mavelikara, Kerala (Required)

Work Location: In person