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Customer Success Team

5 years

3 - 4 Lacs

Bengaluru Karnataka India

Posted:14 hours ago| Platform: Linkedin logo

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Skills Required

support coordination communication service logistics management processing data documentation escalation resolve reporting reports excel capture drive pivot collaborative multitasking solver coreldraw design technology

Work Mode

On-site

Job Type

Full Time

Job Description

Location: BangaloreExperience: 2–5 years in customer support, operations, or client coordination

Role Overview

As part of the CST, you will be the primary link to our clients—building strong relationshipsthrough close interaction, proactive communication, and exceptional service. You will serve asthe operational backbone, ensuring smooth order execution and timely deliveries, while alwayskeeping client needs and satisfaction at the center. Your role involves close coordination withsales, production, and logistics—quickly resolving any issues and keeping clients informedevery step of the way..

Key Responsibilities

  • Client Relationship Management: Build strong, trust-based relationships with clients
through regular communication, attentive support, and a focus on understanding their
unique requirements.
  • Proactive Problem Solving: Act as the primary point of contact for client queries,
concerns, and escalations—resolving issues quickly and ensuring complete client
satisfaction at every stage.
  • Exceptional Customer Service: Deliver a seamless and positive client experience by
anticipating needs, providing timely updates, and going the extra mile to exceed
expectations.
  • Order Management: Coordinate end-to-end order processing—from PO receipt to
delivery—by collaborating with internal teams and ensuring client requirements are met.
  • Data & Documentation: Maintain accurate records of orders, delivery schedules, and
job status; ensure all documentation is complete and updated.
  • Escalation Handling: Resolve operational issues quickly, coordinating with sales,
production, and logistics to ensure prompt closure.
  • Reporting & Follow-Up: Generate daily/weekly reports on order status, pending
deliveries, and collections using Excel and other tools.
  • Quality Control: Monitor order execution quality and flag potential concerns for early
intervention.
  • Feedback Loop: Capture client feedback, support post-delivery requirements, and work
with teams to drive continuous improvement.

Must-Have Skills & Qualities

  • Strong communication skills (verbal & written), with a customer-first mindset
  • Excellent problem-solving and conflict-resolution skills
  • High attention to detail, process-oriented, and well-organized
  • Ability to manage multiple priorities and work effectively under pressure
  • Strong Microsoft Office skills (especially Excel): Ability to manage large data sets,
create trackers, reports, and pivot tables efficiently.
  • Self-driven, dependable, and proactive in following through on tasks
  • Collaborative team player, able to coordinate across functions
  • Strong organizational and multitasking skills
  • Proactive problem solver who can work independently and as part of a team

Good-to-Have

  • Working knowledge of CorelDRAW and/or Photoshop (for handling design files, making
simple edits, or communicating with design/production teams)
  • Formal education in printing technology (e.g., Manipal University, Anna University, etc.)
  • Experience in printing, merchandise, gifting, or B2B services industry
Skills: coreldraw,adobe photoshop,client relationship management,order management

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