Customer Success Specialist

Company Description

Evermile is the AI-powered retail operations platform designed for independent merchants. We assist SMB retailers in simplifying order management, delivery, support, and marketing, enabling them to operate and scale without increasing headcount or overhead. Our vertical AI Agents handle various manual tasks, ensuring smooth operations. Trusted by numerous retailers across the UK, including brands like Ottolenghi, CakeBox, and Paul, we pride ourselves on driving operational efficiency for our clients.

Role Description

This is a full-time, on-site role for an Intern in Customer Success located in Chandigarh, India. The Intern will be responsible for ensuring customer satisfaction by providing excellent customer support and service. Day-to-day tasks will include assisting customers with inquiries, monitoring and addressing customer feedback, and collaborating with the team to improve overall customer experience. The role requires effective communication skills and the ability to analyze customer needs and concerns.

Qualifications

• Customer Satisfaction and Customer Service skills
• Customer Support and Communication skills
• Analytical Skills for understanding and addressing customer concerns
• Ability to work collaboratively and independently
• Experience in a retail or customer service environment is a plus
• Strong problem-solving skills and a proactive attitude