RFS Business Solutions Private Limited

Position: Customer Support Associate Location : Work From Office – Kolkata Shift Timing : 10:30 PM – 7:30 AM (Night Shift) We are hiring Customer Support Associates with strong communication skills and a professional level of English proficiency. If you're committed to delivering excellent customer service and can join immediately, we want to hear from you! Requirements : Minimum 5 years of experience in customer support Comfortable working night shifts Professional English communication is a must Immediate joiners only – if you’re selected, we expect you to join without delay Note : Please apply only if you're serious about working and can join immediately . Join a dynamic team and grow your career in a supportive work environment! Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Night shift US shift Language: English (Required) Hindi (Preferred) Work Location: In person

Job Title: Customer Service Representative (Voice Support – Airport Parking) Location: Kolkata Job Type: Full-Time Shift: Rotational Shifts (Tuesday & Wednesday Fixed Off) Joining: Immediate Joiners – Must be available to join by Friday Job Description: We are currently hiring a dedicated Customer Service Representative to handle high-volume inbound and outbound calls for our offsite airport parking services . You will be the first point of contact for customers requiring assistance with airport pick-ups, drop-offs , and other related inquiries. The ideal candidate should have excellent communication skills , a customer-first mindset , and the flexibility to work rotational shifts . If you're someone who thrives in a fast-paced environment and is ready to join immediately, we want to hear from you! Key Responsibilities: Answer incoming calls and make outgoing calls to coordinate airport pick-ups and drop-offs. Provide accurate information about our parking services and airport-related queries. Handle customer inquiries, complaints, and service issues professionally and efficiently. Maintain accurate call logs and follow up when necessary. Collaborate with the team to ensure smooth operations and excellent service delivery. Requirements: Excellent English communication skills – both verbal and written. Ability to handle high call volumes with patience and professionalism. Flexible to work rotational shifts (excluding Tuesdays and Wednesdays – fixed off). Previous experience in customer support or voice process preferred. Must be able to join immediately by Friday – please apply only if you can join on time . Perks: Fixed weekly offs (Tuesdays & Wednesdays) Dynamic work environment Opportunity to be part of a growing service team Apply now and be a key part of our airport service experience! Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Rotational shift Language: English (Required) Hindi (Preferred) Shift availability: Night Shift (Required) Overnight Shift (Required) Day Shift (Required) Work Location: In person Speak with the employer +91 8927187706 Application Deadline: 22/06/2025 Expected Start Date: 20/06/2025

Job Title: Customer Service Representative (Voice Support – Airport Parking) Location: Kolkata Job Type: Full-Time Shift: Rotational Shifts (Tuesday & Wednesday Fixed Off) Joining: Immediate Joiners – Must be available to join by Friday Job Description: We are currently hiring a dedicated Customer Service Representative to handle high-volume inbound and outbound calls for our offsite airport parking services . You will be the first point of contact for customers requiring assistance with airport pick-ups, drop-offs , and other related inquiries. The ideal candidate should have excellent communication skills , a customer-first mindset , and the flexibility to work rotational shifts . If you're someone who thrives in a fast-paced environment and is ready to join immediately, we want to hear from you! Key Responsibilities: Answer incoming calls and make outgoing calls to coordinate airport pick-ups and drop-offs. Provide accurate information about our parking services and airport-related queries. Handle customer inquiries, complaints, and service issues professionally and efficiently. Maintain accurate call logs and follow up when necessary. Collaborate with the team to ensure smooth operations and excellent service delivery. Requirements: Excellent English communication skills – both verbal and written. Ability to handle high call volumes with patience and professionalism. Flexible to work rotational shifts (excluding Tuesdays and Wednesdays – fixed off). Previous experience in customer support or voice process preferred. Must be able to join immediately by Friday – please apply only if you can join on time . Perks: Fixed weekly offs (Tuesdays & Wednesdays) Dynamic work environment Opportunity to be part of a growing service team Apply now and be a key part of our airport service experience! Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Rotational shift Language: English (Required) Hindi (Preferred) Shift availability: Night Shift (Required) Overnight Shift (Required) Day Shift (Required) Work Location: In person Speak with the employer +91 8927187706 Application Deadline: 22/06/2025 Expected Start Date: 20/06/2025

Job Title:Customer Service Representative (Evening Shift, Work From Office Only) Location: Sector V, Kolkata (Work From Office Only) Schedule: Monday to Friday, 5:30 PM – 9:30 PM EST Salary: ₹18,000 – ₹22,000 per month Type: Full time Job Description: We are seeking a reliable and friendly Phone Customer Service Representative to join our growing team. In this role, you will be responsible for answering incoming calls and assisting clients with scheduling appointments for our services. You will be fully trained on how to use our internal software systems. Key Responsibilities: Answer inbound phone calls professionally and promptly Assist callers in setting up appointments Enter appointment details accurately in the scheduling system Provide clear and helpful communication to clients Follow standard procedures and call scripts as needed Requirements: Excellent spoken English communication skills Must be a graduate Experience in medical billing or scheduling is a plus Prior customer service experience is required Availability to work 5:30 PM – 9:30 PM EST, Monday to Friday Comfortable using basic computer tools (training will be provided) Female candidates preferred Immediate joiners only (within 1 day) Police verification is mandatory before joining Strictly work from office — no remote option Please do NOT apply if you cannot meet all the above requirements. Ready to join us? Apply now!

Job Title: Customer Service Representative (Evening Shift, Work From Office Only) Location: Sector V, Kolkata (Work From Office Only) Schedule: Monday to Friday, 5:30 PM – 9:30 PM EST Salary: ₹18,000 – ₹22,000 per month Type: Full time Job Description: We are seeking a reliable and friendly Phone Customer Service Representative to join our growing team. In this role, you will be responsible for answering incoming calls and assisting clients with scheduling appointments for our services. You will be fully trained on how to use our internal software systems. Key Responsibilities: Answer inbound phone calls professionally and promptly Assist callers in setting up appointments Enter appointment details accurately in the scheduling system Provide clear and helpful communication to clients Follow standard procedures and call scripts as needed Requirements: Excellent spoken English communication skills Must be a graduate Experience in medical billing or scheduling is a plus Prior customer service experience is required Availability to work 5:30 PM – 9:30 PM EST, Monday to Friday Comfortable using basic computer tools (training will be provided) Female candidates preferred Immediate joiners only (within 1 day) Police verification is mandatory before joining Strictly work from office — no remote option Please do NOT apply if you cannot meet all the above requirements. Ready to join us? Apply now! Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Night shift Rotational shift Education: Bachelor's (Required) Experience: Medical industry : 3 years (Required) Language: English (Required) License/Certification: Identify proof (Required) Shift availability: Night Shift (Preferred) Work Location: In person Application Deadline: 27/06/2025 Expected Start Date: 26/06/2025

Job Title: Customer Service Representative (Evening Shift, Work From Office Only) Location: Sector V, Kolkata (Work From Office Only) Schedule: Monday to Friday, 5:30 PM – 9:30 PM EST Salary: ₹18,000 – ₹22,000 per month Type: Full time Job Description: We are seeking a reliable and friendly Phone Customer Service Representative to join our growing team. In this role, you will be responsible for answering incoming calls and assisting clients with scheduling appointments for our services. You will be fully trained on how to use our internal software systems. Key Responsibilities: Answer inbound phone calls professionally and promptly Assist callers in setting up appointments Enter appointment details accurately in the scheduling system Provide clear and helpful communication to clients Follow standard procedures and call scripts as needed Requirements: Excellent spoken English communication skills Must be a graduate Experience in medical billing or scheduling is a plus Prior customer service experience is required Availability to work 5:30 PM – 9:30 PM EST, Monday to Friday Comfortable using basic computer tools (training will be provided) Female candidates preferred Immediate joiners only (within 1 day) Police verification is mandatory before joining Strictly work from office — no remote option Please do NOT apply if you cannot meet all the above requirements. Ready to join us? Apply now! Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Night shift Rotational shift Education: Bachelor's (Required) Experience: Medical industry : 3 years (Required) Language: English (Required) License/Certification: Identify proof (Required) Shift availability: Night Shift (Preferred) Work Location: In person Application Deadline: 27/06/2025 Expected Start Date: 26/06/2025

Job Title: Customer Service Representative Location: Sector V, Kolkata (Work from Office Only) Salary: ₹18,000 – ₹22,000 per month Schedule: Monday – Friday, 5:30 PM – 9:30 PM IST (EST Hours) Job Overview: We are looking for a reliable and friendly Customer Service Representative to join our team. In this role, you will handle inbound calls and assist clients with scheduling service appointments. Full training on our internal software will be provided. Key Responsibilities: Answer inbound phone calls promptly and professionally Assist clients in scheduling appointments for our services Enter appointment details accurately in the scheduling system Communicate clearly and helpfully with callers Follow standard procedures and scripts when necessary Requirements: Excellent spoken English communication skills (Fluency is a must) Must be a graduate Previous experience in customer service is required Experience in Medical Billing or Scheduling is a plus Comfortable working the night shift (5:30 PM – 9:30 PM IST) Basic computer proficiency (training will be provided) Must be available to join within 1 day of selection Gender Preference- Females(Only) Important Note: This is a work-from-office opportunity located in Sector V, Kolkata. Please apply only if you are comfortable with the shift timing, meet the experience requirements, and can join immediately. Job Type: Full-time Pay: ₹18,000.00 - ₹30,195.13 per month Schedule: Night shift Rotational shift Application Question(s): Have you gone through the job description thoroughly? If yes, do you believe your experience aligns with the requirements? Experience: Medical billing: 1 year (Required) Language: English (Required) Hindi (Preferred) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person Speak with the employer +91 8927187706 Application Deadline: 28/06/2025 Expected Start Date: 26/06/2025

Job Title: Customer Service Representative Location: Sector V, Kolkata (Work from Office Only) Salary: ₹18,000 – ₹22,000 per month Schedule: Monday – Friday, 5:30 PM – 9:30 PM IST (EST Hours) Job Overview: We are looking for a reliable and friendly Customer Service Representative to join our team. In this role, you will handle inbound calls and assist clients with scheduling service appointments. Full training on our internal software will be provided. Key Responsibilities: Answer inbound phone calls promptly and professionally Assist clients in scheduling appointments for our services Enter appointment details accurately in the scheduling system Communicate clearly and helpfully with callers Follow standard procedures and scripts when necessary Requirements: Excellent spoken English communication skills (Fluency is a must) Must be a graduate Previous experience in customer service is required Experience in Medical Billing or Scheduling is a plus Comfortable working the night shift (5:30 PM – 9:30 PM IST) Basic computer proficiency (training will be provided) Must be available to join within 1 day of selection Gender Preference- Females(Only) Important Note: This is a work-from-office opportunity located in Sector V, Kolkata. Please apply only if you are comfortable with the shift timing, meet the experience requirements, and can join immediately. Job Type: Full-time Pay: ₹18,000.00 - ₹30,195.13 per month Schedule: Night shift Rotational shift Application Question(s): Have you gone through the job description thoroughly? If yes, do you believe your experience aligns with the requirements? Experience: Medical billing: 1 year (Required) Language: English (Required) Hindi (Preferred) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person Speak with the employer +91 8927187706 Application Deadline: 28/06/2025 Expected Start Date: 26/06/2025

Job description About the Role We’re looking for a friendly, confident phone professional to call beauty parlour/salon leads and book appointments. You’ll engage prospects, answer basic service questions, handle objections, and schedule confirmed slots—while keeping everything organized in our CRM. Key Responsibilities Call and follow up with warm/cold leads to book salon appointments Qualify prospects, understand needs, and position services clearly Handle objections politely; reschedule/cancel when needed Send confirmations and reminders; improve show-up rate Update CRM/dialer notes accurately; maintain daily call/booking reports Hit weekly KPIs (contact rate, booking rate, show rate, attendance) Must-Have Requirements 2+ years working with US customers/market Prior calling experience (appointment setting / sales / customer service) Availability 4 Hours every day including weekends (Sat and Sun), 1:30 AM to 5:30 AM Excellent spoken English, clear and friendly phone presence Organized, detail-oriented, and comfortable with scheduling tools/CRMs Reliable WFH setup: stable internet and quiet space Immediate joiner Candidate must be from Kolkata or a nearby state and can visit the office when needed. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Work Location: Remote Speak with the employer +91 8927187706

Job description About the Role We’re looking for a friendly, confident phone professional to call beauty parlour/salon leads and book appointments. You’ll engage prospects, answer basic service questions, handle objections, and schedule confirmed slots—while keeping everything organized in our CRM. Key Responsibilities Call and follow up with warm/cold leads to book salon appointments Qualify prospects, understand needs, and position services clearly Handle objections politely; reschedule/cancel when needed Send confirmations and reminders; improve show-up rate Update CRM/dialer notes accurately; maintain daily call/booking reports Hit weekly KPIs (contact rate, booking rate, show rate, attendance) Must-Have Requirements 2+ years working with US customers/market Prior calling experience (appointment setting / sales / customer service) Availability 4 Hours every day including weekends (Sat and Sun), 1:30 AM to 5:30 AM Excellent spoken English, clear and friendly phone presence Organized, detail-oriented, and comfortable with scheduling tools/CRMs Reliable WFH setup: stable internet and quiet space Immediate joiner Candidate must be from Kolkata or a nearby state and can visit the office when needed. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Work Location: Remote Speak with the employer +91 8927187706