Job Title: Senior Manager Talent Acquisition Location: Pune Job Summary: The Senior Manager – Talent Acquisition shall be responsible for managing the end-to-end recruitment process, from sourcing and screening candidates to facilitating interviews and on boarding. The ideal candidate will collaborate closely with hiring managers to understand staffing needs and develop effective recruitment strategies. Key Responsibilities: • Collaborate with Hiring Managers: Work closely with department heads to define job requirements, selection criteria, and staffing needs. • Source Candidates: Utilize various channels, including job boards, social media platforms, professional networks, and employee referrals, to identify potential candidates. • Screen Applications: Review resumes and applications, conduct initial screenings, and assess candidates' qualifications and fit for the role. • Conduct Interviews: Coordinate and conduct interviews, both in-person and virtual, to evaluate candidates' skills, experience, and cultural fit. • Manage Recruitment Process: Oversee the entire hiring process, including scheduling interviews, conducting reference checks, and preparing job offers. • Maintain ATS: Keep the Applicant Tracking System (ATS) updated with candidate information, interview feedback, and hiring status. • Employer Branding: Promote the organization's culture and values through job postings, social media, and recruitment events. • On-boarding Support: Assist in the on-boarding process to ensure a smooth transition for new hires. • Recruitment Metrics: Monitor and report on key recruitment metrics, such as time-to-fill and cost-per-hire, to assess the effectiveness of recruitment strategies. Required Qualification and Experience: • MBA degree in Human Resources, Business Administration, Psychology, or a related field. • Min 10 years of experience talent acquisition and preferably within technical and sales hiring. • Proven track record of doing bulk hiring in junior to senior roles. • Knowledge of channel sales strategies and experience working with VARs, resellers, and integrators. • Experience of hiring within SaaS and Cloud sector. • Excellent verbal and written communication skills to interact effectively with candidates, hiring managers and stakeholders. • Ability to work independently and collaboratively in a fast-paced environment. • Strong organisational skills to manage multiple recruitment initiatives and maintain a streamlined hiring process. Why Join Zygal? • A fast-growing Cloud Video Data Platform Company. • Opportunity to shape and grow a high-impact channel partner program. • Work with cutting-edge AI-powered cloud solutions. • Competitive compensation, benefits, and career growth opportunities.
Role Overview: The Technical Support Assistant will be responsible for providing high-level technical assistance and customer support to our clients in the US, UK, and other international regions. You will act as the first point of contact for resolving software, hardware, and network-related issues, ensuring client satisfaction through timely and effective solutions. This role requires a deep technical background, excellent communication skills, and the ability to operate across time zones and cultural contexts. & responsibilities. Key Responsibilities: *Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. *Respond to customer support tickets via email, phone, and live chat across multiple time zones. *Troubleshoot and resolve product or service problems by clarifying the customers complaint and determining the root cause. *Collaborate with engineering and product teams to escalate and resolve complex technical issues. *Document internal procedures, issue resolutions, and client interactions in the support knowledge base. *Assist in the rollout of updates, patches, and software enhancements. *Monitor system performance and alert clients of potential issues. *Deliver an exceptional customer experience aligned with Zygal's standards of service. *Stay up to date with product knowledge, industry trends, and best practices Preferred candidate profile *Experience supporting SaaS, cloud-based solutions, or enterprise software. *Knowledge of ITIL framework or other support management methodologies. *Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar. Required Qualifications: *68 years of experience in technical support, IT helpdesk, or a similar role in a global environment. *Strong technical background with hands-on knowledge of systems administration, networking, and troubleshooting software/hardware issues. *Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and remote support tools. *Excellent communication skills in English written and verbal with experience supporting international clients. *Ability to work flexible hours to support clients in US and UK time zones. *Strong analytical and problem-solving skills with a customer-first mindset. *Bachelors degree in Computer Science, Information Technology, or a related field (preferred but not mandatory). How to Apply: Submit your resume and a brief cover letter outlining your relevant experience and why youre a great fit for this role at hr@zygal.io.