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Customer Success Specialist

3 - 6 years

5 - 8 Lacs

bengaluru

Posted:Just now| Platform: Naukri logo

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Skills Required

outbound lms analytical billing hipaa healthcare customer support customer service service quality crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Handle inbound and outbound support calls with U.S.-based customers.
  • Resolve billing, insurance, and claim-related concerns in a timely and professional manner.
  • Manage and track support tickets using CRM and ticketing tools.
  • Analyze customer interactions and extract insights to enhance service quality.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain accurate documentation, ensuring compliance with company and regulatory standards.
  • Continuously identify gaps and suggest improvements in customer success processes.
What You Bring
  • 3-6 years of experience in U.S. customer support, preferably in healthcare billing or insurance.
  • Excellent communication skills with a neutral accent and empathetic tone.
  • Proficiency with CRM systems and support ticketing tools (e.g., Jira).
  • Strong analytical mindset with the ability to generate reports and spot trends.
  • Willingness to work flexible shifts, including U.S. time zones and night shifts.
  • Ability to multitask, stay calm under pressure, and deliver top-tier customer service.
  • Bonus Skills
  • Familiarity with HIPAA regulations and U.S. healthcare terminology.
  • Experience with tools like Jotform or Zendesk.
  • A customer-first mindset with proactive problem-solving skills.
    • What You Get

    • Strong compensation:

      Solid base salary plus performance bonuses.

    • Work-life balance:

      Flexible schedule that respects your time.

    • High-growth culture:

      Build, learn, and grow, every day.

    • Full health coverage:

      Insurance for you and your dependents, with no salary deductions.

    • Learning support:

      Access to our in-house LMS to keep your skills sharp.

    • Mission with meaning:

      Redefine how we manage prediabetes, diabetes, and metabolic health, with empathy, science, and bold innovation
    Ready to Apply
    We re growing fast and making a real difference. Think you re a fit
    Looking for a different roleCheck out all our open positions.
    Individuals

    More Jobs at Habitnu

    Customer Success Specialist

    bengaluru

    3.0 - 6.0 yrs
    |

    INR 5 - 8 Lacs

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