Customer Success & Product Specialist (Law Graduates)

As a Customer Success & Product Specialist at our company in Noida, Sector 1, you will play a crucial role in ensuring client satisfaction and product success. Your responsibilities will include: - Client Support & Relationship Management: - Serving as the primary point of contact for clients. - Providing timely assistance, maintaining strong client relationships, and ensuring overall satisfaction. - Solution Delivery: - Understanding client needs and workflows. - Offering suitable solutions and ensuring smooth resolution of client questions, issues, or requests. - Cross-Selling, Upselling & Renewals: - Identifying opportunities to introduce additional products or features. - Supporting and driving contract renewals to enhance client retention. - Product Expertise: - Developing a strong understanding of our SaaS-based legal tech products. - Guiding clients on product features, usage, and best practices. - Feedback Collection: - Gathering client feedback, identifying recurring themes, and using these insights to drive product improvements as part of the product team. - Client Onboarding & Training: - Conducting onboarding sessions, product demos, and training for new and existing users. - Performance Tracking: - Monitoring client usage patterns, adoption levels, and potential concerns. - Taking proactive steps to address issues before they escalate. - Product Coordination & Management: - Documenting client issues, feature requests, and feedback clearly. - Prioritizing client-driven needs and collaborating internally to support enhancements. - Contributing to improving product usability, workflows, and overall customer experience. Qualifications Required: - Law graduates (LLB/LLM) with a strong interest in legal technology. - Strong communication and interpersonal skills. - Analytical mindset with the ability to understand client workflows and identify gaps. - Customer-first attitude with good relationship management skills. - Ability to work collaboratively within the product team and across supporting teams. - Prior experience in client servicing, product support, or legal research is an advantage but not mandatory.,