Customer Success Manager

As a Customer Success Manager at Yanolja Cloud Solution Pvt. Ltd. (YCS), your role will be crucial in delivering sustained client support and building a strong professional network. You will be responsible for developing and implementing customer onboarding procedures, cultivating lasting client relationships, and acting as a strategic advisor to ensure client satisfaction and loyalty. Collaboration with various teams within the organization will be key to resolving client inquiries and enhancing the overall customer experience. **Key Responsibilities:** - Develop and implement a formalized customer onboarding procedure. - Cultivate and sustain robust client relationships to provide consistent value and promote loyalty. - Act as a strategic advisor, offering comprehensive support to clients throughout their engagement. - Collaborate with marketing and product teams to ensure a seamless customer journey. - Analyze customer data to identify trends, opportunities, and areas for improvement. - Identify potential opportunities by understanding client needs and product compatibility. - Gather and utilize client feedback to drive product enhancements and identify candidates for case study testimonials. **Qualifications:** - Proven experience as a Customer Success Manager in a SaaS environment. - Familiarity with customer success platforms and CRM tools. - Strong English communication skills. - Bachelor's degree or higher. At Yanolja Cloud Solution Pvt. Ltd. (YCS), you will have the opportunity to work with a global end-to-end hospitality technology provider and be part of a diverse team with over 17 years of experience. Join us in delivering exceptional client support and shaping the future of hospitality technology. As a Customer Success Manager at Yanolja Cloud Solution Pvt. Ltd. (YCS), your role will be crucial in delivering sustained client support and building a strong professional network. You will be responsible for developing and implementing customer onboarding procedures, cultivating lasting client relationships, and acting as a strategic advisor to ensure client satisfaction and loyalty. Collaboration with various teams within the organization will be key to resolving client inquiries and enhancing the overall customer experience. **Key Responsibilities:** - Develop and implement a formalized customer onboarding procedure. - Cultivate and sustain robust client relationships to provide consistent value and promote loyalty. - Act as a strategic advisor, offering comprehensive support to clients throughout their engagement. - Collaborate with marketing and product teams to ensure a seamless customer journey. - Analyze customer data to identify trends, opportunities, and areas for improvement. - Identify potential opportunities by understanding client needs and product compatibility. - Gather and utilize client feedback to drive product enhancements and identify candidates for case study testimonials. **Qualifications:** - Proven experience as a Customer Success Manager in a SaaS environment. - Familiarity with customer success platforms and CRM tools. - Strong English communication skills. - Bachelor's degree or higher. At Yanolja Cloud Solution Pvt. Ltd. (YCS), you will have the opportunity to work with a global end-to-end hospitality technology provider and be part of a diverse team with over 17 years of experience. Join us in delivering exceptional client support and shaping the future of hospitality technology.