Customer Success Manager

Position Overview

Senior Customer Success Manager,

Key Responsibilities

Client Relationship Management & Business Growth

• Lead

  upselling and cross-selling

  initiatives to increase account value.

• Managing relationships

  with each client and being involved in all aspects of client-customer synchronization.
• Drive

  business development

  by identifying

  new opportunities

  within existing clients from Discovery to closing including proposals and negotiations.
• Execute the whole

  pilot implementation

  process and make every pilot successful to maintain

  100% success rate

  .
• Build and execute

  account plans

  , outlining growth strategies, potential threats, and revenue targets.
• Manage to drive revenue growth through

  consultative selling

  strategies.

• Track and optimize

  sales performance against revenue and quota targets.
• Work closely with

  product, marketing, and solutions teams

  to develop

  customized solutions

  for clients.
• Provide insights from client interactions to

  enhance company’s AI-powered underwriting solutions

  .

Minimum Requirements

• 4 to 5 years

  of experience in

  sales, customer relationship management, or account management

  .
• Strong background in

  engineering services sales, SaaS, or AI-driven business solutions

  .

• Proven track record

  in

  closing deals, managing complex sales cycles, and exceeding revenue targets

  .
• Hands-on experience in

  proposal creation, cross-functional collaboration, and executive presentations

  .

• Excellent interpersonal, networking, and communication skills

  .
• Experience working with

  US clients

  and

  global delivery models

  .
• Ability to work independently and

  build long-term client trust

  .

Why Join Us?

• Competitive base salary with

  performance-based incentives

  .

• Opportunity to work with cutting-edge AI solutions

  in Insurtech.
• Work with a

  fast-growing, YC-backed start-up

  in a high-impact role.

• Collaborative and dynamic work culture

  with high career growth potential.

strategic thinker, sales-driven, and passionate about AI-powered solutions

AI in underwriting