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SolarSquare Energy
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Customer Success Manager

Customer Success Manager

SolarSquare Energy

6 - 10 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

support service metrics leadership training reporting collaborative communication management crm

Work Mode

On-site

Job Type

Full Time

Job Description

About SolarSquare Energy :

SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing

societies across India to go solar. We are a team of hustlers and mission driven individuals

looking to decarbonize India one roof at a time.

Company Website - http://www.solarsquare.in

Job Role:

Customer Support Manager

Job Responsibilities :

Experience in handling complaints and inquiries.
Should be good at building strong relationships.
Strong process orientation. Experience in implementing processes leading to better addressal of customer queries and higher productivity for the team.
Experience in Hiring, training, and appraising, and leading a team.
Well versed with reporting and analysis.
Ability to set goals and measure performance.
Collaborative and adaptive to change.

Must Have :

6 - 10 Years
of proven experience in customer support or service leadership roles.
Excellent communication, problem-solving, and team management skills.
Strong understanding of CRM systems and support software.

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