Customer Success Manager

Role Overview: You are being sought after to join as a Customer Success Manager with French language expertise at SimplifyVMS. Your role will involve being the primary point of contact for French-speaking customers, ensuring their satisfaction and engagement. You will also provide solutions and implementation support, training, and enablement to clients, partners, and internal teams. Key Responsibilities: - Act as the primary point of contact for French-speaking customers, ensuring high levels of satisfaction and engagement. - Develop and maintain strong relationships with clients, understanding their business needs and aligning them with SimplifyVMS solutions. - Proactively identify opportunities for product enhancements based on customer feedback. - Provide functional expertise on the SimplifyVMS platform, guiding customers through onboarding, configuration, and best practices. - Assist in troubleshooting system issues and liaise with technical teams to resolve client concerns. - Work closely with internal teams (Product, Sales, and Development) to ensure seamless solution delivery and continuous improvement. - Design and conduct training sessions (live and virtual) for clients, partners, and internal teams. - Develop training materials, including user guides, video tutorials, and FAQs, in French and English. - Facilitate knowledge-sharing sessions to enhance client self-sufficiency with the platform. Qualifications & Skills: - Fluency in French and English (both written and spoken) is required. - 5+ years of experience in Customer Success, Training, Solutions Consulting, or Technical Support, preferably in a HR Tech SaaS or VMS environment. - Strong understanding of workforce management, vendor management systems, or HR technology is a plus. - Excellent communication, presentation, and problem-solving skills. - Ability to manage multiple client accounts and prioritize tasks effectively. - Experience using CRM tools, ticketing systems, or customer support platforms is preferred. Company Details: SimplifyVMS is a leading VMS platform that provides cutting-edge Vendor Management System (VMS) solutions. Leveraging AI, automation, and advanced workforce analytics, SimplifyVMS delivers seamless, data-driven workforce solutions for global enterprises. As the Global Head of Marketing & Demand Generation, you will drive brand positioning, growth strategy, and customer acquisition in the competitive HR Tech SaaS market, positioning SimplifyVMS as a market leader in contingent workforce management and talent technology. If you are passionate about customer success and have a knack for training and problem-solving, SimplifyVMS would love to hear from you!,