Customer Success Manager

Company:

Location:

Experience Required:

Industry:

About Maven Workforce

Maven Workforce is a dynamic staffing and talent solutions company committed to delivering high-quality workforce solutions to clients across industries. We specialize in connecting great talent with exceptional organizations through innovative, agile, and client-focused approaches.

Role Overview:

Client Partner

Key Responsibilities:

Client Engagement & Relationship Management

• Develop and maintain strong, long-term relationships with key client stakeholders.
• Serve as the single point of contact for client communications and escalations.
• Ensure a high level of client satisfaction through proactive communication and support.

Account Growth & Revenue Expansion

• Identify and execute opportunities for

  upselling

  ,

  cross-selling

  , and

  expanding service lines

  within existing accounts.
• Drive

  account mining

  strategies to uncover new business within current clients.
• Collaborate with delivery teams to align talent solutions with client needs.

Customer Success & Delivery Coordination

• Work closely with recruitment and delivery teams to ensure timely and quality fulfillment of client requirements.
• Understand client business challenges and provide tailored staffing solutions.
• Monitor service quality, performance metrics, and client feedback to ensure delivery excellence.

Strategic Partnership

• Develop account strategies and client roadmaps aligned with business goals.
• Represent Maven Workforce in client reviews, QBRs, and strategy sessions.
• Provide market insights, industry trends, and consultative support to clients.

Qualifications & Skills:

• 5-10 years of experience in

  staffing/recruitment industry

  in a client-facing or account management role.
• Proven success in

  client relationship building

  ,

  account growth

  , and

  customer success

  .
• Strong understanding of staffing solutions across permanent, contract, and project-based hiring.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and prioritize responsibilities.
• Self-motivated, strategic thinker with a client-first mindset.