Customer Success Manager

Skan

8 - 13 years

35 - 40 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

relationship management product management automation project management relationship building management consulting customer retention healthcare risk management financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead Program Management across all phases of engagement from onboarding, implementation, training, and ongoing support
Learn and implement Skan customer success model including customer value management methodologies Lead clients through value discovery, value enablement, value delivery and validation phases of implementation
Own Skan ROI and business outcome and report on key metrics like NPS, CSAT, Gartner peer and ROI
Manage all aspects of project delivery planning, reporting, coordination and risk management including governance
Develop deep expertise in Skan product technology, implementation and configuration
Understand customer organization, business processes, pain areas, business goals, and collaborate with internal Skan teams to develop Skan solutions and present them to achieve Skan product adoption growth
Build relationships across business owners, technology leaders and vendor management
Monitor and achieve goals around Skan adoption, license usage, business outcomes delivery, renewals and revenue expansion
Build and share customer case studies , project learnings and radiate within other teams
Gather Intelligence on customer initiatives, priorities, and Leadership directions
Manage license renewals in partnership with Sales
Provide Executive briefings and status updates
Report and track all metrics in the customer success management tool
Manage Program governance activities like monthly and quarterly business reviews with executive stakeholders
Organize customer onboarding, change management and training/certification
Collaborate with Skan marketing, product management and executive teams to organize knowledge sharing, best practices and discovery workshops

What You ll Bring

Need to have

Bachelor s Degree in technology or management
8+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
Must have experience in business process design or intelligent automation or related areas
Industry knowledge and experience in delivering Digital Transformation Initiatives and Project Management
Leadership skills and an ability to coordinate and collaborate with Field Engineering and Solution Engineering teams
4+ years experience in the banking and financial services, Insurance or healthcare verticals managing client relationships and delivery

Nice to have

Strong interpersonal skills
Strong organization and presentation skills
A propensity for relationship building
Professional experience in Financial Services and/or Insurance

More Jobs at Skan

Data Engineer - Databricks Specialist

Bengaluru

3.0 - 5.0 yrs

INR 4 - 8 Lacs

Customer Success Operations Lead

Bengaluru

7.0 - 12.0 yrs

INR 10 - 14 Lacs

Senior Frontend Engineer

Bengaluru

4.0 - 8.0 yrs

INR 6 - 10 Lacs

Full-Stack Engineer

Bengaluru

3.0 - 6.0 yrs

INR 5 - 8 Lacs

Lead Software Developer (Python)

Bengaluru

6.0 - 8.0 yrs

INR 9 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.