Posted:18 hours ago|
Platform:
On-site
Full Time
𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
• Own onboarding, engagement, and retention for D2C and SMB clients
• Drive adoption of new product capabilities
• Collaborate across product and delivery as the voice of the customer
• Track key success metrics and ensure platform utilization
• Proactively manage risk and solve issues
𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• 2+ years in SaaS customer success or account management
• Brand side supply chain experience is a must
• Exposure to AI/ML-led products is a plus
• Strong communication and problem-solving skills
• High ownership mindset, comfortable in fast-paced environments
• Experience with strategic clients preferred
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