Customer Success Manager

2 - 5 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Full Time

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About the company:

InCommon is hiring on behalf of Thesys.

Thesys is building the frontend infrastructure to power AI products with Generative UI. We are a team from top tech companies (Google, stripe, etc) backed by $4M in seed funding by marquee VCs.


Key Responsibilities:

💼 Act as the primary point of contact for customer needs, questions, and feedback

💼 Help teams understand how to best use Thesys for their use case and architecture

💼 Work closely with product and engineering to surface insights, bugs, and feature requests

💼 Build scalable resources like docs, guides, templates that help customers move faster

💼 Drive retention, usage, and satisfaction across our customer base


Requirements:

💪 2–5 years in customer success, solutions engineering, or support for a technical product

💪 Strong communication skills, both technical and non-technical

💪 Familiarity with APIs, frontend tools, or developer platform


Bonus:


We offer a compensation package that is better than market standards, along with multiple additional benefits to support your personal and professional growth.

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