Customer Success Manager

About Flexmoney:

Re-imagine Consumer Finance

consumer. Our omni-channel digital affordability platform enables merchants, brands and

other partners to seamlessly embed contextual affordability options across all customer

touchpoints and sales channels to drive the highest conversion and increase customer

satisfaction and loyalty. We work with trusted lending partners (Banks, NBFCs, FinTechs)

to develop and offer RBI-compliant, digital credit products embedded in consumer

journeys.

Cardless EMI” payment

category

without the need for a credit card. Our market-leading Online Digital EMI platform powers

for over 68,000 online merchants

Flipkart, Amazon and MakeMyTrip)

travel, insurance, home, fashion, sports, electronics, mobiles, health and wellness

argest supply of pre-approved digital EMI credit lines

(64M+)

merchants and brand customers.

now enablessales associate-assisted affordability journeysacross all channels - in-store, via tele-callers and also for face-to-face agent sales.

Job Role:

We are seeking a dedicated and proactive Customer Success Manager to play a vital role in our

company's growth and success. This role is responsible for nurturing relationships with our large

merchant partners and offline point-of-sale (POS) aggregator partners to drive product adoption,

revenue growth, and provide crucial feedback to our internal teams.

Location:

Key Responsibilities:

Client Relationship Management

large merchant and offline POS aggregator partners, serving as the primary point of contact.

Product Adoption:

helping them understand the value and benefits.

Revenue Generation:

revenue and growth and facilitate the realization of those opportunities.

On-Ground Insights:

insights into partner needs, concerns, and market conditions.

Issue Resolution:

adoption challenges, providing solutions, guidance, and support to partners.

Feedback Loop:

business teams to influence product improvements and business strategies.

Product Training:

practices.

Knowledge/Skill/Behaviour:

• Bachelor's degree in a relevant field; an MBA or equivalent qualification is a plus.

• 8+ years of experience

• Proven experience in a customer success or account management role, particularly in managing

large merchants and offline POS aggregator partners will be a plus.

• Strong understanding of the products and services in credit, payments or consumer financing

industry.

• Exceptional communication, negotiation, and relationship-building skills.

• Ability to identify opportunities for revenue growth and drive adoption.

• Problem-solving skills and the ability to collaborate effectively with cross-functional teams.

• Detail-oriented with strong project management and organizational skills.

• A proactive and results-driven mindset