Customer Success Manager

Position Overview

We are looking for a proactive and client-focused Customer Success Manager to ensure a seamless experience for our customers and trade partners. This role involves managing client relationships from the first inquiry to after-sales support, ensuring satisfaction, repeat business, and referrals. The ideal candidate will act as the bridge between customers, architects, and internal teams, ensuring CURA HOME delivers a premium and professional experience.

Key Responsibilities

• Client Onboarding & Support: Manage new customer inquiries, understand requirements, and guide them through the buying/ordering process.
• Project Coordination: Work closely with architects, sales, design, and production teams to ensure smooth execution of client projects.
• Relationship Management: Build strong relationships with customers and trade partners to encourage repeat business and long-term loyalty.
• Issue Resolution: Address and resolve customer concerns, complaints, and post-delivery service requests in a timely manner.
• Customer Engagement: Collect feedback, track satisfaction levels, and implement improvements in the customer journey.
• After-Sales Service: Ensure follow-ups, warranty/maintenance requests, and service calls are handled with professionalism.
• Process Improvement: Collaborate with management to refine systems and processes for a better customer experience.
• Reporting: Maintain detailed records of customer interactions, satisfaction levels, and project status.

Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Interior Design, or related field.
• 5+ years of experience in customer success, client relations, or account management (preferably in furniture, interiors, or luxury retail).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Highly organized, detail-oriented, and able to manage multiple client accounts.
• Tech-savvy: Comfortable with CRM tools, WhatsApp communication, and ERP/Project Management software.
• Ability to understand furniture/interior design concepts is an advantage.

Compensation & Benefits

• Competitive monthly salary (based on experience).
• Performance incentives linked to customer satisfaction and repeat business.
• Paid leave and other company benefits as per policy.
• Opportunity to grow into Head of Customer Success as the company scales.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment

Ability to commute/relocate:

• Cherthala, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Secondary(10th Pass) (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person