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Customer Success Manager - CPaaS

2 years

0 Lacs

Mumbai Maharashtra India

Posted:11 hours ago| Platform: Linkedin logo

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Skills Required

service onboarding support marketing management saas messaging api communication data analyze metrics crm automation engagement compliance drive effectiveness resolve upselling collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Success Manager – WhatsApp Business Solutions

Location:

Employment Type:


About the Role:

Client Service Manager


Requirements:

  • Bachelor's degree in Business, Marketing, Communications, or a related field.

  • 2+ years of experience in client services, account management, or a related role—preferably within SaaS, digital marketing, or messaging platforms.

  • Solid understanding and experience of WhatsApp Business API and messaging ecosystems.

  • Exceptional communication, interpersonal, and problem-solving skills.
  • Proven ability to manage multiple client relationships and projects simultaneously.
  • Data-driven with the ability to analyze metrics and deliver performance insights.
  • Proficient in CRM platforms, project management tools, and Microsoft Office.


Preferred Qualifications:

  • Experience with conversational marketing, CPaaS (Communication Platform as a Service), or enterprise messaging solutions.
  • Familiarity with automation tools, chatbots, and customer engagement strategies.
  • In-depth knowledge of WhatsApp Business compliance standards and best practices.


Key Responsibilities:

  • Serve as the primary liaison for clients using WhatsApp Business solutions, ensuring their success and satisfaction.
  • Build deep relationships by understanding client goals, challenges, and growth opportunities.
  • Lead client onboarding, coordinate implementation, and provide ongoing support to ensure smooth delivery and performance.
  • Collaborate with internal teams across sales, product, and technical functions to drive results.
  • Track key performance indicators and deliver actionable insights to enhance campaign effectiveness and engagement.
  • Proactively resolve client issues, escalating when necessary, and ensuring timely follow-ups.
  • Stay informed about industry trends and WhatsApp Business developments to offer strategic guidance.
  • Identify upselling and cross-selling opportunities aligned with client needs.
  • Ensure all client activities comply with WhatsApp Business policies and best practices.


Why Join Us?

You'll be part of a forward-thinking team that values innovation, collaboration, and customer success. If you’re passionate about digital communication and creating meaningful client impact, we’d love to hear from you.

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Netcore Cloud
Netcore Cloud

Advertising Services

Mumbai Maharashtra

1001-5000 Employees

52 Jobs

    Key People

  • Ravi Kiran

    Co-Founder & CEO

  • Amit Kumar

    Co-Founder & CTO

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