Job
Description
Location : Bangalore - Near Bommanahalli, Hosur Road, Bangalore About Cubic Logics: Cubic Logics is a fast-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365 , built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. Were on a mission to simplify enterprise workflows and amplify impact—one customer at a time. Role: Customer Success Manager (CSM) We’re looking for a high-performing Customer Success Manager with proven experience in the international SaaS market to own post-sale relationships, drive renewals, upsell opportunities , and ensure high product adoption. You’ll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals. Key Responsibilities: Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities. Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365. Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement. Lead upsell and cross-sell initiatives based on customer needs and usage data. Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value. Monitor key success metrics: adoption, engagement, retention, and satisfaction. Mentor junior CSMs and contribute to building a high-impact customer success motion. Design and execute scalable engagement programs to boost retention and customer advocacy. Required Experience: 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space. Experience managing 500+ international accounts (US, UK, Canada, Australia preferred). Strong understanding of business strategy and technical product use cases. Proven ability to drive renewals and expand account value through upselling and cross-selling. Proficient in cloud platforms, data analysis, and CRM tools.
