Customer Success

LogisticsNow is a Shell (Fortune 100) and Flipkart (Walmart) backed start-upbuilding the brain for logistics, for every major country in the world, helping Truckers/Transporters and leading Manufacturers leverage the power of tech + data science by providing logistics intelligence, procurement, and automation solutions to organize the currently fragmented logistics industry.

Customer Success Associate

Why LogisticsNow: An ultra-fast, growth-driven startup where learning is continuous, performance is rewarded, and your ideas can reshape the future of logistics. Join a culture that believes we can dent the universe and unlock the best version of you.

About the Role

As a Customer Success Associate, you'll be at the heart of our customer journey fostering strong relationships, ensuring value delivery, and helping clients maximize the impact of LoRRI, our industry-first digital logistics platform. You'll learn rapidly, collaborate cross-functionally, and grow alongside a dynamic team that's redefining logistics.

What You'll Do

Drive Consistent Client Engagement & Deep Learning.

• Manage end-to-end client relationships and deliverables, ensuring requirements are met with best-fit, customized solutions.
• Train customers on LoRRI and help them realize measurable business outcomes.
• Engage with 1,900+ LSPs/transporters already on LoRRI to ensure ongoing participation, adoption, and robust support.
• Participate in product demonstrations; develop the capability to deliver demos confidently and independently.

• Ensure Success at Every Stage of the Customer Journey

• Develop a deep understanding of our product and rapidly acquire in-depth knowledge of client operations and data.
• Handle and resolve customer requests and complaints with a solutions-focused mindset.
• Build and maintain tracking mechanisms for client issues; coordinate with internal teams to drive closures.
• Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics.
• Demonstrate strong multitasking ability across a diverse set of requirements.

• Advocate, Collaborate, and Grow

• Act as a trusted advisor to clients, translating business needs into actionable outcomes.
• Collaborate with Sales, Product, and Support to ensure a seamless customer experience.
• Proactively identify opportunities for expansion and upsell where appropriate.

What we are looking for

• Experience:

  3+ years in Customer Success, Account Management, Customer retention, Customer upselling or a related field.

• Attention to Detail:

  Exceptional accuracy, speed, and meticulousness our clients rely on sound analysis to drive decisions.

• Problem-Solving:

  Resourceful and proactive in troubleshooting when data is incomplete or inconsistent.

• Communication:

  Strong verbal and written communication skills; ability to explain complex concepts clearly.

• Industry Background

  : Background in logistics or supply chain is a plus, but we welcome diverse experiences.

• Tools:

  Proficiency in Excel; familiarity with data visualization tools like Tableau or Microsoft Power BI is a plus

  (not mandatory).

Why You'll Love Working Here

• Aggressive learning culture with clear growth pathways and performance-based rewards.
• Dynamic startup environment where every day is new and your imagination has no limits.
• Clear opportunities for recognition and progression, including PPO for top performers.
• A collaborative, ambitious team that believes in turning big ideas into real impact.

Nice-to-Haves (Bonus)

• Experience conducting product demos and delivering client-facing training.
• Experience coordinating across cross-functional teams to drive customer outcomes.

***Note: This is a travel intensive role, hence we prefer MALE candidates only.