Customer Success

Role Overview: You will be responsible for defining and executing a Support strategy for enterprise, midmarket, and small customers. Your key responsibilities will include: Key Responsibilities: - Triaging helpdesk tickets, organizing resources, and addressing and resolving the tickets - Identifying and implementing opportunities for automation - Providing email and phone support to customers - Working with the Development/Engineering team to trace issues and solutions - Training teams on product and solution functionalities Qualification Required: To be successful in this role, you should have: - Hands-on familiarity and experience with the various responsibilities mentioned above - Hands-on experience with support and troubleshooting functions - Ability to work with multiple development leads, teams, and customers - Technical experience in software and technology - 1-5 years of experience,