1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: You will be responsible for defining and executing a Support strategy for enterprise, midmarket, and small customers. Your key responsibilities will include: Key Responsibilities: - Triaging helpdesk tickets, organizing resources, and addressing and resolving the tickets - Identifying and implementing opportunities for automation - Providing email and phone support to customers - Working with the Development/Engineering team to trace issues and solutions - Training teams on product and solution functionalities Qualification Required: To be successful in this role, you should have: - Hands-on familiarity and experience with the various responsibilities mentioned above - Hands-o...

Posted 2 months ago

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Senior Manager, Operation Technology & Strategy JLL

8.0 - 12.0 years

0 Lacs

haryana

On-site

The responsibilities for this position include conducting business analysis, managing and prioritizing business requirements, analyzing existing processes for improvement, creating comprehensive business requirement documents, collaborating with technical teams, participating in quality assurance testing, driving innovation initiatives, managing stakeholders, committing to continuous learning, problem-solving complex business challenges, working with Agile methodologies, and demonstrating expertise in product lifecycle management. You will be responsible for managing the entire lifecycle of SaaS products, conducting market research and analysis, evaluating and selecting appropriate products ...

Posted 3 months ago

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Senior Manager, Client Services Availity

5.0 - 10.0 years

0 Lacs

karnataka

On-site

Availity is a diverse group of individuals whose talents, curiosity, and passion drive the company to develop innovative solutions for the US healthcare industry. If you are a motivated, creative, and collaborative individual with exceptional technology skills to foster innovation, we encourage you to apply and join our team. As the Senior Manager of Client Services, you will be responsible for overseeing the Client Services team, which provides support to customers across various business channels and transactions. Your main goal will be to maintain the highest level of client satisfaction through training, education, and effective team management. This role requires extensive experience in...

Posted 3 months ago

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Senior Strategy Manager (Customer Experience) WeRize

5.0 - 7.0 years

0 Lacs

bengaluru, karnataka, india

On-site

About WeRize Founded in 2019 by Vishal Chopra and Himanshu Gupta, WeRize is building Indias largest full stack fintechplatform for 500 million underserved middle-class customers who live in 5000+ small towns of India. WeRize (Wortgage technologies pvt ltd) also owns RBI registered NBFC subsidiary (Wortgage Finance pvt ltd). This customer segmentis not served by privatesector banks, Insurersand Mutual Fund companies due to their low ticket-size and lifetime value and is dependent on PSU/Govt. banks. PSU/Government banks rarely provide financial products beyond basic savings accounts and these customers lack access to unsecured loans, MSME loans, credit cards, affordable housing loans, loan ag...

Posted 3 months ago

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Customer Success Nathan Research

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Support Representative, your main responsibility will be to define and execute a Support strategy for enterprise, midmarket, and small customers. You will be tasked with triaging helpdesk tickets, organizing resources to address and resolve the tickets efficiently, while also identifying and implementing opportunities for automation. Additionally, you will provide email and phone support to customers and collaborate with the Development/Engineering team to trace issues and solutions. It will also be part of your role to train teams on product and solution functionalities. The ideal candidate for this position should have hands-on familiarity and experience with support strategies, troub...

Posted 4 months ago

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