1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: You will be responsible for defining and executing a Support strategy for enterprise, midmarket, and small customers. Your key responsibilities will include: Key Responsibilities: - Triaging helpdesk tickets, organizing resources, and addressing and resolving the tickets - Identifying and implementing opportunities for automation - Providing email and phone support to customers - Working with the Development/Engineering team to trace issues and solutions - Training teams on product and solution functionalities Qualification Required: To be successful in this role, you should have: - Hands-on familiarity and experience with the various responsibilities mentioned above - Hands-o...

Posted 2 months ago

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Customer Success Nathan Research

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Support Representative, your main responsibility will be to define and execute a Support strategy for enterprise, midmarket, and small customers. You will be tasked with triaging helpdesk tickets, organizing resources to address and resolve the tickets efficiently, while also identifying and implementing opportunities for automation. Additionally, you will provide email and phone support to customers and collaborate with the Development/Engineering team to trace issues and solutions. It will also be part of your role to train teams on product and solution functionalities. The ideal candidate for this position should have hands-on familiarity and experience with support strategies, troub...

Posted 4 months ago

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