Logisticsnow - A Shell and Flipkart-Walmart backed startup.

LogisticsNow is a Shell (Fortune 100) and Flipkart (Walmart) backed start-upbuilding the brain for logistics, for every major country in the world, helping Truckers/Transporters and leading Manufacturers leverage the power of tech + data science by providing logistics intelligence, procurement, and automation solutions to organize the currently fragmented logistics industry. Customer Success Associate Why LogisticsNow: An ultra-fast, growth-driven startup where learning is continuous, performance is rewarded, and your ideas can reshape the future of logistics. Join a culture that believes we can dent the universe and unlock the best version of you. About the Role As a Customer Success Associate, you'll be at the heart of our customer journey fostering strong relationships, ensuring value delivery, and helping clients maximize the impact of LoRRI, our industry-first digital logistics platform. You'll learn rapidly, collaborate cross-functionally, and grow alongside a dynamic team that's redefining logistics. What You'll Do Drive Consistent Client Engagement & Deep Learning . Manage end-to-end client relationships and deliverables, ensuring requirements are met with best-fit, customized solutions. Train customers on LoRRI and help them realize measurable business outcomes. Engage with 1,900+ LSPs/transporters already on LoRRI to ensure ongoing participation, adoption, and robust support. Participate in product demonstrations; develop the capability to deliver demos confidently and independently. Ensure Success at Every Stage of the Customer Journey Develop a deep understanding of our product and rapidly acquire in-depth knowledge of client operations and data. Handle and resolve customer requests and complaints with a solutions-focused mindset. Build and maintain tracking mechanisms for client issues; coordinate with internal teams to drive closures. Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics. Demonstrate strong multitasking ability across a diverse set of requirements. Advocate, Collaborate, and Grow Act as a trusted advisor to clients, translating business needs into actionable outcomes. Collaborate with Sales, Product, and Support to ensure a seamless customer experience. Proactively identify opportunities for expansion and upsell where appropriate. What we are looking for Experience: 3+ years in Customer Success, Account Management, Customer retention, Customer upselling or a related field. Attention to Detail: Exceptional accuracy, speed, and meticulousness our clients rely on sound analysis to drive decisions. Problem-Solving: Resourceful and proactive in troubleshooting when data is incomplete or inconsistent. Communication: Strong verbal and written communication skills; ability to explain complex concepts clearly. Industry Background : Background in logistics or supply chain is a plus, but we welcome diverse experiences. Tools: Proficiency in Excel; familiarity with data visualization tools like Tableau or Microsoft Power BI is a plus (not mandatory). Why You'll Love Working Here Aggressive learning culture with clear growth pathways and performance-based rewards. Dynamic startup environment where every day is new and your imagination has no limits. Clear opportunities for recognition and progression, including PPO for top performers. A collaborative, ambitious team that believes in turning big ideas into real impact. Nice-to-Haves (Bonus) Experience conducting product demos and delivering client-facing training. Experience coordinating across cross-functional teams to drive customer outcomes. ***Note: This is a travel intensive role, hence we prefer MALE candidates only.