Customer Success Executive

Web Spiders

2 years

0 Lacs

kolkata west bengal india

Posted:2 days ago| Platform:

Apply

Skills Required

support mobile ai coordination service development design reports automate communication documentation jira agile scrum automation certifications

Work Mode

On-site

Job Type

Full Time

Job Description

We’re hiring a proactive and tech-savvy

Customer Success Executive

to support

web, mobile app, and AI solution

projects for global clients. You’ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on

SLA adherence

and clear documentation.

Experience:

2+ years

Location:

Kolkata.

Shift:

Rotational (including Night Shifts for Global Client Support)

‍

Key Responsibilities

Act as the primary contact for clients across support and delivery phases.
Coordinate with internal teams (development, QA, design, AI) to meet project goals.
Track timelines, manage tasks, and ensure SLA compliance.
Accurately document client requirements, feedback, and communications.
Use AI tools to generate reports and automate support workflows.
Ensure timely issue resolution by engaging the right departments.
Maintain structured, clear project and support documentation.
Work in rotational shifts, including night shifts for global coverage.

‍

Requirements

2+ years in project coordination or client support (IT/digital services preferred).
Understanding of web, mobile apps, and AI technologies.
Excellent communication and strong documentation skills.
Ability to manage multiple projects and meet deadlines.
Familiar with SLAs and delivering consistent service within targets.
Comfortable with rotational and night shifts.

‍

Preferred

Experience with JIRA, Trello, Asana, or similar tools.
Exposure to Agile/Scrum methodologies.
Use of AI tools for automation and reporting.
Technical background or certifications a plus. ‍

Smart, organized, and AI-friendly? Let’s talk.

More Jobs at Web Spiders

Customer Success Executive

kolkata, west bengal, india

2.0 - 2.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.