Customer Success Executive

We are hiring a Customer Support Executive for our Noida office. The main job is to talk to customers, solve their problems, and give them the best service. You must have good communication skills.

• Handle inbound and outbound customer queries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints promptly and professionally.
• Maintain a record of customer interactions and update CRM systems.
• Coordinate with internal teams to ensure quick resolution of issues.
• Identify customer needs and suggest appropriate solutions or products.
• Follow up on customer inquiries to ensure satisfaction.
• Adhere to company policies and procedures while interacting with customers.

Requirement

• Any graduate (preferred).
• Good communication skills (written & spoken).
• Basic understanding of software products or willingness to learn.
• Patience, problem-solving skills, and a customer-first attitude.
• Ability to work in shifts if required.