Customer Success Executive

Role: Customer Success Executive
Location: Nagole, Hyderabad
Timings: UK Shifts (2pm - 10pm) - No cab facility
CTC: Upto 3.6LPA

We are seeking a motivated and customer-oriented Customer Success Executive with 0–2+ years of experience to join our team. The ideal candidate will have excellent communication skills and a strong passion for delivering exceptional customer experiences. This role focuses on building long-term customer relationships, ensuring smooth onboarding, and acting as a trusted point of contact throughout the customer lifecycle.

Key Responsibilities

• Onboard new customers and guide them through product/service setup and usage
• Act as the primary point of contact for customer queries, concerns, and support requests
• Maintain regular communication with customers via calls, emails, and meetings
• Understand customer needs and ensure timely resolution of issues by coordinating with internal teams
• Track customer interactions, feedback, and success metrics
• Proactively identify opportunities to improve customer satisfaction and retention
• Educate customers on product features, updates, and best practices
• Prepare and maintain customer reports and documentation

Required Skills & Qualifications

• 0–2+ years of experience in Customer Success, Customer Support, or a similar role
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Problem-solving mindset with attention to detail
• Basic knowledge of CRM tools and MS Office/Google Workspace
• Ability to manage multiple customers and tasks effectively

Preferred Skills

• Experience in SaaS or service-based industries
• Familiarity with customer success tools and processes

What We Offer

• Learning and growth opportunities
• Supportive and collaborative work environment
• Competitive salary and performance-based incentives

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹360,000.00 per year

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person