Customer Success Executive

Capillary Technologies

2 - 3 years

0 Lacs

bengaluru karnataka

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

crm software bachelor's degree communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Asia

Bengaluru

Job Description

CSM will act as liaison between customers and internal Capillary teams. Client facing role that involved relationship management.

Job responsibilities include but are not limited to:

Graduate with preferably 2-3 years of experience in customer support, account management experience or client servicing.
Leverage product expertise and technical knowledge to delight customers.
Work closely with Engineering and Product and Customer Success teams to solve customer problem statement
Handle customer service requests over ticketing system
Provide technical support and training to clients
Drive the on-boarding of customers with Capillary products
Share analytics, insights and best practices with customers.
Contribute to creating online support documentation which helps other sub functions to manage customers.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
Active listening and extremely empathetic
Prompt action and consistent delivery
Customer orientation and ability to adapt to different types of customers
Ability to multitask and manage time effectively

Job Requirement

Excellent understanding and communication skills(especially written)
Knowledge of tools like Databricks, Jira, Postman etc. will be preferred
Should be able to work on specific goals set on a monthly, quarterly and annual basis
CRM experience preferred

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