Customer Success Executive

Job Description

We’re Hiring! Customer Success Executive Professional Wanted in Bangalore. Are you passionate about driving growth, building client relationships, and cracking new business opportunities? We’re expanding our dynamic BD team and want YOU to be a part of it! 🙌 🔹 Role: Customer Success Executive 🔹 Location: Bangalore 🔹 Experience: 1-5 years in Staffing, Connecting with clients for Apna Jobs, Setting up meetings. 🔹 What You'll Do: Customer Onboarding: Assist new customers in understanding the company’s product by providing them with comprehensive onboarding sessions. This process helps ensure a smooth transition and effective utilization of the product. Relationship Management: Develop and maintain strong relationships with customers by understanding their business needs and goals. Regular check-ins and proactive communication are key. User Training: Conduct training sessions and webinars to educate customers on new features and best practices to get the most out of the product. Customer Advocacy: Act as the voice of the customer internally by providing feedback to the product, marketing, and sales teams to improve the product and customer experience. Churn Reduction: Monitor customer health scores and usage analytics to identify at-risk accounts and implement strategies to retain them. Issue Resolution: Serve as a point of escalation for customer issues, ensuring that their problems are resolved swiftly and effectively. Renewals and Upsells: Work closely with the sales team to manage renewals and identify opportunities for upselling and cross-selling additional products or services. Customer Feedback Collection: Gather and analyze customer feedback to inform product development and improve service offerings. Maintain strong client relationships 🔹 Salary: Max 7lacs 🎯 If you’ve got the hustle, network, and a knack for consultative sales — let’s talk!