Customer Success executive

NextNation – Global Talent Mobility Partner

On-Site -

HSR Layout,Bangalore

About NextNation

• Escalation Management – Own and resolve client escalations by coordinating with internal teams and ensuring a timely, effective solution.
• Customer Relationship Management – Build and maintain strong, trust-based relationships with clients, ensuring high levels of satisfaction throughout their journey with NextNation.
• Receivables Management – Follow up on pending payments in a professional and customer-friendly manner, balancing business goals with positive client rapport.
• Client Communication – Act as a reliable point of contact, ensuring transparent and proactive communication with clients.
• Cross-Functional Collaboration – Partner with operations, sales, and finance teams to streamline issue resolution and optimize client experience.
• Insights & Feedback – Capture recurring issues, share customer feedback, and recommend process improvements.
  

Required Skills & Qualifications

• Experience: 2– 4 years in customer success, escalation handling, or client servicing roles.
• Proven track record in escalation resolution and relationship management.
• Familiarity with collections or receivables follow-up processes.
• Multilingual skills: Fluency in English and 2–3 regional languages (e.g., Hindi, Telugu, Tamil, Kannada, Bengali, Marathi, etc.).
• Strong interpersonal, negotiation, and communication skills.
• Ability to work on-site and handle high-pressure situations with empathy and professionalism.
  

• Work with a fast-growing global talent mobility company making an international impact.
• On-site role with opportunities for direct client engagement.
• Career growth, learning, and advancement in a multicultural environment.
• Competitive compensation with performance-linked benefits.