Customer Success Executive

Join our dynamic team as a Customer Success Executive and play a key role in driving company growth while ensuring our customers have an exceptional experience with our SaaS product!

Key Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Collaborate closely with the product team to understand and resolve customer needs.
• Utilize your financial and business expertise to support sales revenue growth.
• Track and report progress toward company goals and performance metrics.
• Identify customer challenges and transform them into opportunities for product and process improvement.
• Serve as the primary point of contact for customer escalations and support needs.
• Enjoy a flexible hybrid role involving 50% travel and 50% remote work.
• Contribute to making our SaaS offering a preferred choice for users.

Skills & Qualifications

• Proven record of driving sales growth.
• Experience in customer service, marketing, or a sales-related field.
• Strong understanding of business development and sales growth strategies.
• Excellent project management capabilities.
• Clear and confident verbal and written communication skills.
• High energy, enthusiasm, and a passion for the company’s growth potential.

Preferred Qualifications

• Experience managing sales or marketing teams.
• Strong negotiation and networking skills.
• Excellent organizational abilities.
• Effective problem-solving skills.
• Educational background in Business, Marketing, or Finance.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Work from home

Work Location: Remote