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Customer Success Executive

Customer Success Executive

3 years

|

2 - 4 Lacs

thane maharashtra

Posted:19 hours ago| Platform: SimplyHired logo

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Skills Required

erp systems in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Support customers post-onboarding and ensure smooth product adoption.
Build strong client relationships and resolve queries or escalations.
Track account health, usage metrics, and manage subscription renewals.
Conduct regular check-ins and share insights with customers.
Coordinate with Sales, Product, and Support teams for seamless issue resolution.
Maintain accurate customer records and prepare account status reports.

Requirements

1–3 years in Customer Success, Account Management, or Customer Support.
Experience in B2B or SaaS environments preferred.
Basic understanding of procurement/sales/distribution workflows (chemical industry advantage).
Strong communication, problem-solving, and relationship-management skills.
Familiarity with ERP or SaaS tools is desirable.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

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