Customer Success Executive (E-..

Job Description

Manage and own assigned clients/projects, collaborate and coordinate with a variety of global stakeholders and cross-functional teams Responsible for all aspects of business operations as the primary point of contact right from business requirement gathering, coordinating with cross functions on feasibility checks, issue resolution, scope adherence, and service delivery. Develop and promote key metrics and reports to measure and publish results over time Track top opportunities through brand data and share the input periodically with relevant internal cross functions to convert it into a value proposition for the client from a SaaS product perspective The client managing customer success executive is accountable for timelines of service delivery which is a combination of BAU and ad-hoc requests, identifying and resolving issues and conflicts across the project Gather, analyze, and interpret quantitative and qualitative data, draw conclusions, and develop recommendations, use visualization skills to make a point Develop powerful presentations/visualizations and present in internal and external cadence calls on the updates, progress and new ideas if any Mentor and support the development of junior team members Requirements Overall experience of 2-5 years Ecommerce domain operations knowledge is a must Strong presentation, verbal and written communication skills, and experience communicating to, and working with virtual teams. Ability to manage operational performance and reporting cycles (including the oversight of KPIs, opportunity pipeline, and tracking the returns) Strong analytical reasoning based on brand data, logical structuring, visualizations presentations Ability to build meaningful conversations/recommendations basis large sets of data and broad stakeholder perspectives Self-motivated, innovative, and strong team player Exceptional attention to detail, responsiveness Highly developed personal and professional ethics