Customer Success Executive

Job Description

Job Title: Customer Success Executive Location: Ahmedabad, Gujarat Experience: 0–1 Years Working Hours: 3 PM to 3 AM IST (Flexible Hours) About AllEvents AllEvents is a global event discovery and ticketing platform that’s been turning everyday moments into unforgettable experiences for over 14 years. With over 15 million monthly users, we empower communities through seamless event promotion, ticketing, and engagement solutions. About the Role: We are looking for a highly motivated and enthusiastic Customer Success Executive to join our growing team in Ahmedabad. This is an entry-level position ideal for someone eager to start their career in customer success, with the flexibility and commitment to support clients. Key Responsibilities: Serve as the primary point of contact for clients, addressing their queries in a timely and professional manner. Build and maintain strong, long-lasting client relationships. Ensure client satisfaction by understanding their needs and providing appropriate solutions. Collaborate with internal teams to resolve client issues and improve overall service delivery. Be available to respond to client queries whenever they arise, even outside traditional business hours. Proactively communicate updates, new features, or changes to the client. Gather client feedback and help the team improve processes and products. Requirements: 0–1 year of experience in customer success, support, or a client-facing role (freshers welcome). Excellent communication and interpersonal skills. Willingness to work flexible hours, with regular office attendance post-lunch till 2–3 AM IST. Based in Ahmedabad. Strong problem-solving attitude and ability to handle pressure. Reliable and responsive, with a customer-first mindset. Basic understanding of CRM tools is a plus. What We Offer: Lead the growth engine at a mission-driven tech company with global impact. Collaborate with a forward-thinking leadership team that values innovation and integrity. Work in a flexible, ownership-driven environment where ideas come first. Attractive compensation, performance-based incentives, and long-term career growth. Show more Show less