Customer Success Associate

Office Location:
Karnataka, Bengaluru

Experience Required: 2-3 Years

Max Notice Period: 30 Days

Outstation Candidates Not Allowed

Role & Responsibilities:
We are looking for a Customer Success Executive who is passionate about driving customer satisfaction, adoption, and retention across the customer lifecycle. The ideal candidate will have hands-on experience in onboarding, training, and engaging customers, with a strong focus on proactive support and success. You’ll be the voice of the customer internally and play a key role in ensuring they derive maximum value from our product.

Customer Onboarding & Training: Lead the end-to-end onboarding process, including product setup, walkthroughs, training sessions, and best practice sharing.
Customer Engagement: Drive product adoption through proactive engagement strategies, helping customers realize value and meet their business goals.Support Management: Handle customer queries effectively across multiple channels – email, chat, and phone – ensuring timely and satisfactory resolution.Relationship Building: Serve as a trusted advisor, maintaining long-term relationships and identifying upsell or cross-sell opportunities.Customer Advocacy: Act as the customer voice internally, working with Product, Sales, and Engineering teams to improve features and resolve issues.Reporting & Feedback: Track key customer metrics and feedback to identify trends and areas for improvement in customer experience.

Ideal Candidate:
2+ years of experience in a Customer Success or Support role in tech-focused companies.Proven experience managing the entire customer lifecycle – onboarding, training, adoption, and engagement.Comfortable handling customer queries across email, chat, and phone support channels.Excellent communication and interpersonal skills with a customer-first mindset.Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.Perks, Benefits and Work CultureJoin the Core team – Get real insights into building a tech-enabled recruitment firm.Enjoy the freedom, that comes with a lot of ownership.Challenging and fun work environment.Flexible Work Culture – We are a target driven organization. We like hard-workers, but we adore smart-workers more!Unlimited Vacation policy - Work hard, and take a break when you need it.

Job Type: Full-time

Pay: ₹300,000.00 - ₹420,000.00 per year

Application Question(s):

• Strong Customer Success Executive, preferably from B2B Product companies
• Mandatory (Experience 1): Must have 2+ YOE in a Customer Success / Support role in Tech-focused companies
• Mandatory (Experience 2): Must have worked on Customer Onboarding, Training, and engagement (end-to-end customer lifecycle management)
• Mandatory (Experience 3): Must have handled Customers queries across multiple channels - Email, Chat and call
• Preferred (Company): B2B SaaS Product Company

Work Location: In person