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Galaxy Surfactants Limited
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Customer Service/Customer Support Internship in Ulhasnagar, Thane, Navi Mumbai, Dombivli, Kalyan, Panvel, Mumbai

Customer Service/Customer Support Internship in Ulhasnagar, Thane, Navi Mumbai, Dombivli, Kalyan, Panvel, Mumbai

Galaxy Surfactants Limited

0 years

0 Lacs

navi mumbai maharashtra india

Posted:5 days ago| Platform:

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Skills Required

service support management sap erp updating salesforce crm data tracking report monitoring planning export documentation certification escalation drive communication manufacturing

Work Mode

On-site

Job Type

Internship

Job Description

Customer Support is a sub-process of Global Customer Delight process at Galaxy, which is responsible for servicing / fulfilling timely delivery of products to our customers as per the requirement. So, this profile would involve end to end responsibility of customer order management, by ensuring customer is being timely provided with products/documents or information.

Selected Intern's Day-to-day Responsibilities Include

Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal).
Create master data related to shipment/customer requirements in SAP
Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP.
Hygiene related to sales orders in SAP.
Case hygiene in Salesforce to track orders & communication.
Sharing shipment documents & tracking of sailed shipment information with customers as per the stipulated timelines.
Sharing Order Status Report with customers on periodic basis and seeking forecast.
Monitoring actual order position vis--vis S&OP.
Coordinating with Business Creation, Business Operation, RMU & Commercial for queries related to customer order processing.
Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution.
Having periodic calls with customers regarding the service levels, order position & further requirement.
Basic understanding on the domestic/ export documentation (Road, Air & Sea) & understanding of country specific requirements.
Understanding different certification, FTA, forms required by customer/ business.
Basic of OTIF & sharing monthly MIS.
Escalation handling & RCA with CAPA.

Required Competencies

Drive for Results
Interpersonal Savviness
Customer Focus
Planning and Organizing
Ownership

Required Skills

Good Written & Spoken communication in English.
Ability to work under strict deadlines
Learnability
Attention to Detail & Time Management
Cross-Functional Collaboration
MS-tools
Salesforce Exposure would be added advantage

About Company: A chemicals manufacturing company specializing in personal and home care products. Founded in 1980, today Galaxy has five manufacturing plants in India and one in Egypt.

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Customer Service/Customer Support Internship in Ulhasnagar, Thane, Navi Mumbai, Dombivli, Kalyan, Panvel, Mumbai