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Home
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VirtueStaff
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Customer Service

Customer Service

0 years

|

0 Lacs

mumbai maharashtra india

Posted:14 hours ago| Platform:

Apply

Skills Required

service support communication resolve retention crm software flexibility

Work Mode

Remote

Job Type

Contractual

Job Description

VirtueStaff is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing outstanding customer support and facilitating a positive experience for our clients. If you enjoy helping others and have excellent communication skills, we invite you to apply!

Responsibilities

Address customer inquiries and resolve issues promptly through various channels, including phone, email, and chat
Provide product and service information, guiding customers through their choices and assisting with order processes
Maintain accurate records of customer interactions and follow up on unresolved issues
Collaborate with team members to improve service delivery and share insights on customer feedback
Assist with customer retention initiatives and identify opportunities to enhance user experience
Stay informed about product updates and changes to communicate effectively with customers

Requirements

Previous experience in customer service or a related role is preferred
Excellent verbal and written communication skills
Strong problem-solving skills and a customer-focused attitude
Ability to perform well in a fast-paced environment and manage multiple tasks simultaneously
Proficient with CRM software and basic computer applications
Detail-oriented with strong organizational skills
Able to work independently as well as part of a team
Flexibility to work various shifts, including evenings and weekends if necessary

Benefits

Work From Home
Performance Bonus

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