Customer Service

Customer Service Representative – Job Description

Position Overview:
We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent support to customers, resolving inquiries, and ensuring a positive customer experience with every interaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Handle customer complaints, troubleshoot problems, and resolve issues effectively.
• Document customer interactions, transactions, and feedback in the system.
• Follow up with customers to ensure satisfaction and resolution.
• Communicate effectively with internal teams to address customer needs.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet performance goals including response time, service quality, and customer satisfaction.

Qualifications:

• High school diploma or equivalent (associate or bachelor's degree is a plus).
• Previous customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Problem-solving skills and the ability to remain calm under pressure.
• Basic computer skills and familiarity with customer service software or CRM systems.
• Team-oriented, reliable, and eager to learn.

What We Offer:

• Competitive salary and benefits package.
• Training and opportunities for career growth.
• A supportive and friendly work environment.
• Flexible work hours (depending on company policy).

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person