Customer Service Representative – Job Description Position Overview: We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative . In this role, you will be responsible for providing excellent support to customers, resolving inquiries, and ensuring a positive customer experience with every interaction. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. Provide accurate information about products, services, policies, and procedures. Handle customer complaints, troubleshoot problems, and resolve issues effectively. Document customer interactions, transactions, and feedback in the system. Follow up with customers to ensure satisfaction and resolution. Communicate effectively with internal teams to address customer needs. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet performance goals including response time, service quality, and customer satisfaction. Qualifications: High school diploma or equivalent (associate or bachelor's degree is a plus). Previous customer service experience preferred but not required. Strong communication and interpersonal skills. Ability to multitask, prioritize, and manage time efficiently. Problem-solving skills and the ability to remain calm under pressure. Basic computer skills and familiarity with customer service software or CRM systems. Team-oriented, reliable, and eager to learn. What We Offer: Competitive salary and benefits package. Training and opportunities for career growth. A supportive and friendly work environment. Flexible work hours (depending on company policy). Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Work Location: In person
Customer Service Representative – Job Description Position Overview: We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative . In this role, you will be responsible for providing excellent support to customers, resolving inquiries, and ensuring a positive customer experience with every interaction. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. Provide accurate information about products, services, policies, and procedures. Handle customer complaints, troubleshoot problems, and resolve issues effectively. Document customer interactions, transactions, and feedback in the system. Follow up with customers to ensure satisfaction and resolution. Communicate effectively with internal teams to address customer needs. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet performance goals including response time, service quality, and customer satisfaction. Qualifications: High school diploma or equivalent (associate or bachelor's degree is a plus). Previous customer service experience preferred but not required. Strong communication and interpersonal skills. Ability to multitask, prioritize, and manage time efficiently. Problem-solving skills and the ability to remain calm under pressure. Basic computer skills and familiarity with customer service software or CRM systems. Team-oriented, reliable, and eager to learn. What We Offer: Competitive salary and benefits package. Training and opportunities for career growth. A supportive and friendly work environment. Flexible work hours (depending on company policy). Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Work Location: In person