Customer Service

Company Description

Amar Infogrid Innovations Pvt Ltd is a comprehensive logistics solutions provider specializing in managing all types of container freight operations. With expertise in handling shipments originating from or destined for any global location, the company ensures seamless international freight management. Amar Infogrid Innovations is committed to delivering quality, reliability, and efficiency in logistics to meet diverse client needs. Their solutions are designed to provide convenience and streamline global trade logistics effectively.

Role Description

This is a full-time, on-site Customer Service role based in Mohpa. The Customer Service representative will manage day-to-day customer interactions, including addressing customer inquiries, resolving complaints, processing orders, and ensuring an exceptional customer experience. Additional tasks include maintaining records, coordinating with internal teams to fulfill customer requests, and identifying opportunities for service improvement.

Qualifications

• Strong communication and interpersonal skills for effective customer engagement and issue resolution.
• Problem-solving skills and the ability to manage customer expectations efficiently.
• Attention to detail and organizational skills for accurate record-keeping and task management.
• Basic computer skills and familiarity with CRM tools or systems.
• Previous experience in customer service or a related field is advantageous.
• Ability to work collaboratively within a team environment.
• Proficiency in additional languages is a plus.