Customer Service

You will be responsible for handling customer inquiries and quotes related to Import/Export shipments in the freight forwarding department. You will need to coordinate with the pricing team for quotations and ensure accurate rates are shared with customers. Additionally, you will work closely with the operations and transportation teams to facilitate smooth job execution and vehicle arrangements. Your role will also involve maintaining effective communication between customers and internal departments to ensure seamless shipment handling. You must be able to resolve customer queries promptly to ensure high service satisfaction. Key Responsibilities: - Handle customers" Import/Export inquiries and coordinate with the pricing team for quotes - Coordinate with the Pricing team for quotations/renegotiations and ensure correct rates are shared with customers - Work closely with the operations team and transportation team for smooth job execution and vehicle arrangements - Maintain proper communication balance between customers and internal teams for seamless shipment handling - Resolve customer queries related to shipments and ensure high service satisfaction - Forward work sheet for invoice preparation to Accounts Team - Responsible for Operation Job Closing - Must have knowledge of working on logisys or any application related to opening of jobs Qualifications: - Bachelor's degree preferred - Minimum of 2 years of experience in customer service in the Import/Export freight forwarding department - Good knowledge and understanding of INCO TERMS to enhance the smooth process - Good geographical knowledge of International Ports, Indian Ports, and ICDs In addition to the responsibilities and qualifications mentioned above, you will be entitled to benefits such as cell phone reimbursement, leave encashment, and Provident Fund. This is a full-time, permanent position that requires in-person work at the Surat location.,