Customer Service / Virtual Assistant

Responsibilities

• Deliver outstanding customer service by responding to inquiries via phone, email, and chat
• Assist customers with their account-related questions, issues, and order processing
• Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
• Document and track customer interactions and escalate unresolved issues as necessary
• Collaborate with team members to refine customer service processes and enhance overall client experience
• Help with social media management and content updates when required
• Provide feedback on customer service strategies and suggest improvements
  

Requirements

• Proven experience in customer service, virtual assistance, or a similar role
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and a customer-first attitude
• Ability to multitask and manage time efficiently in a remote setting
• Familiarity with CRM systems and various digital communication tools
• Highly organized and detail-oriented
• Ability to work independently as well as part of a team
• Experience with social media platforms and digital marketing is a plus
  

Benefits

• Work From Home
• Performance Bonus