Customer Service Specialist

Company Description

IMS Datawise is a provider of Business Process Management Outsourcing to various industries across the US and UK. Our tailored services in property management, data and analytics, customer support, sales and commercial, and risk and compliance are crafted to address businesses' diverse needs, ensuring optimal operations, and maximum efficiency.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Jaipur. The Customer Service Specialist will handle day-to-day tasks including providing exceptional customer support, managing customer inquiries, ensuring high levels of customer satisfaction, and maintaining professional phone etiquette. The role focuses on enhancing customer experience and resolving issues efficiently.

Qualifications

• Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Strong problem-solving skills and ability to handle customer complaints
• Excellent verbal and written communication skills
• Ability to work independently and handle multiple tasks simultaneously
• Bachelor's degree or relevant experience in customer service