Yadnya Brandscapes Pvt Ltd

YADNYA Brandscapes Pvt Ltd is an advertising agency that specializes in creating, managing, and extending the value of brands. They offer result-oriented advertising and well-defined marketing strategies to meet client objectives. YADNYA is known for pioneering 360-degree communication in the retail segment and specialized rural communication. The company is headquartered in Thane with strategic partners in Pune, Nasik, Nagpur, and Chiplun, and a branch office in Satara. This is a full-time on-site role for a Customer Service Specialist located in Mumbai. As a Customer Service Specialist, you will be responsible for providing customer support, ensuring customer satisfaction, utilizing proper phone etiquette, and enhancing the overall customer experience. The ideal candidate should possess Customer Support and Customer Service skills, Phone Etiquette skills, Customer Satisfaction and Customer Experience skills, Excellent communication and interpersonal skills, Ability to handle challenging customer situations with empathy, Previous experience in a customer service role, Knowledge of CRM systems is a plus, and Knowledge of all facets of marketing is a must.,