Customer Service Specialist

Job Responsibilities

• Take Inbound calls and missed calls
• Establish long-standing and trusting connections by communicating professionally and empathetically with the clients.
• Actively handle calls and meet preset performance standards.
• Creating, maintaining, and updating spreadsheet data for review and analysis, as well as benchmarking performance.
• Maintain client interaction logs & handle customer accounts through CRM software.
• Follow communication protocols, rules, and policies
• Maintaining cross departmental communications wherever required and ensuring timely resolution is being provided to clients.
• Communicate with customers to inform status of their products, any additional permissions to be sought, and any issues that are to be brought to their notice.
• Keeping track of urgent orders and ensuring that they are done on high priority, and being the point of contact throughout the service cycle until dispatched to the customer.

Qualifications Requirement

• Bachelor’s degree or equivalent education
• Good Proficiency in English and Hindi (spoken and written)
• Need to have basic proficiency with Excel for data entry

Skills Requirement

• Proactive working attitude , quick learning ability, and good problem solving skills.
• Previous working experience with spreadsheets, data entry, customer service calls is an added advantage in your onboarding
• Open to adapt to organisational changes
• Open to adapting to cross-departmental shuffling if found suitable for another profile in same organization

Salary - Around 20-25K

Location - Mayur Vihar, Delhi

Job Type - Full-Time / On-site

Timings - 10.00 am to 7.00 pm (Mon-Sat)

Joining Type - Immediate

Industry: Consumer Services

Employment Type: Full-time

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Required)

Work Location: In person