Customer Service Specialist

You will be responsible for establishing and maintaining relationships with individuals at all levels, ensuring harmony and consensus through diplomatic handling of disagreements. Seeking all relevant information for problem-solving and decision-making by consulting widely, probing facts, and analyzing issues from different perspectives will be a key part of your role. As a contact window, you will provide prompt, efficient, and personalized service to clients, going the extra mile to meet individual client needs. Furthermore, you will be tasked with formulating and implementing development and coaching activities for customer service personnel to enhance their skills and knowledge, aligning with business imperatives and company strategies. To be considered for this role, you should have a minimum of 3 years" experience in a similar management or supervisory position. Experience in a high-paced, fast-moving, customer-focused environment is essential. Additionally, strong written and oral communication skills, along with a high level of analytical and process orientation, are required to excel in this role.,