Job
Description
The Customer Service Specialist, Associate will play a critical role in supporting both customer service operations and sales team goals. Under close supervision, handles customer inquiries before and/or after the sale and supports the sales team in meeting their objectives. Responsibilities include but are not limited to: Serves as the primary point of contact for customer inquiries related to products, services and equipment failure issues, providing timely and accurate information. Escalates complex problems to senior specialists or technical teams when necessary. (25%) Supports sales team by developing and maintaining positive customer relations with clients/customers. Works with various departments to meet maintenance services sales goals. (25%) Works with customers and/or distributors to receive accurate account of equipment failures. Provides clear and concise reports on equipment failures, trends, and recurring issues to management. (25%) Provides support to Sr. Management on various work initiatives. (25%) Representative Qualifications: Strong communication skills (both verbal and written), with the ability to effectively engage with customers and internal teams. Attention to detail and organizational skills. Ability to work collaboratively with cross-functional teams, including technical and sales departments. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. For US Applicants: EEO is The Law - click here for more information. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
