Curtiss-wright Corporation

The Customer Service Specialist, Associate will play a critical role in supporting both customer service operations and sales team goals. Under close supervision, handles customer inquiries before and/or after the sale and supports the sales team in meeting their objectives. Responsibilities include but are not limited to: Serves as the primary point of contact for customer inquiries related to products, services and equipment failure issues, providing timely and accurate information. Escalates complex problems to senior specialists or technical teams when necessary. (25%) Supports sales team by developing and maintaining positive customer relations with clients/customers. Works with various departments to meet maintenance services sales goals. (25%) Works with customers and/or distributors to receive accurate account of equipment failures. Provides clear and concise reports on equipment failures, trends, and recurring issues to management. (25%) Provides support to Sr. Management on various work initiatives. (25%) Representative Qualifications: Strong communication skills (both verbal and written), with the ability to effectively engage with customers and internal teams. Attention to detail and organizational skills. Ability to work collaboratively with cross-functional teams, including technical and sales departments. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. For US Applicants: EEO is The Law - click here for more information. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Under general direction, designs, implements and maintains quality assurance protocols and methods for processing materials into partially finished or finished products. Responsible for planning, implementing and managing compliance of manufacturing and production processes with internal and external safety, quality and regulatory standards requirements for worldwide distribution. Designs methods and procedures for inspecting, testing and evaluating the precision and accuracy of production processes, production equipment and finished products. Performs analysis of reports and production data to identify trends and recommend updates or changes to quality standards and procedures when necessary. May assure compliance to in-house and/or external specifications and standards (ie GLP, GMP, ISO, Six Sigma). May prepares and provide product assurance documentation as required by customer programs. Responsibilities include but are not limited to: Develops, applies and revises quality standards for receiving, in-process and final inspection in accordance with company and contractual requirements. Reviews and evaluates in-process rejections, obtains disposition and implements corrective action as needed. May interface with customers, vendors and various company departments to resolve quality problems and provide information. Participates in audits. Provides technical support to inspection personnel as needed. May prepare and provide product assurance documentation as required by customer programs.

Role & Responsibilities of a Company Secretary: To ensure the compliance of the provisions of various laws applicable to the Company. To ensure that the affairs of the Company are conducted in the manner specified in the Memorandum and Articles of Association of the Company. To conduct the Board Meetings, CSR Committee meetings, General Meetings and to attend the same. To maintain the Minutes of the above meetings. To carry out all the procedure related to the allotment, transfer and transmission, buy back of shares of the Company whenever applicable. Keeping the Companies Record and to maintain the Statutory Registers as required by the Companies Act, 2013 wherever applicable. To advice the Board of Directors of their legal obligations. To represent the Company in front of various Regulators and Government Departments, if required. To guide the Directors about their Responsibilities and duties. To be a liaison between the Company and the Stakeholders. To do all such duties as assigned by the Board. The compliance in respect of Employees PF & MP Act 1952 The compliance in respect of Employees State Insurance Act, 1948 The compliance in respect of Employment Exchange (CNV) Act 1959 The compliance in respect of National Sample Survey The compliance in respect of Bonus Act 1965 The compliance in respect of Labour Welfare Act 1953 The compliance in respect of Sexual Harassment of Women at Workplace Act 2013 Prepare Agreement, Contract and Leave and License agreement MOM in union and other meetings. The compliance in respect of Factory Act The compliance in respect of MPCB. Liaison with all legal bodies Reviewing all the contracts with suppliers, customers, vendors & coordination with CW legal team Scrutiny & validation of all service bills wrt to contractual / agreement terms Works related to F&Acs Foreign Exchange Banking work. Filing of FLA, DPT -3 Return, MSME Return Add on knowledge of Taxation, Admin tasks that will be communicated time to time if required. Others relevant work which are related to profile - as these are to be specified on time to time Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.